Cancellation policy

Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).

Cancellation policy/right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us (Hufschuhshop.at Inh. Weigelhofer Michaela, Jägerweg 19, 2751 Matzendorf Tel +43 664/93049000, office @ hufschuhshop.at ) of your decision to cancel this contract by a letter or e-mail. You can use the withdrawal form sent to you with your order confirmation, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods. If the goods are returned freight collect, we are entitled to retain the corresponding amount.

Loss of value

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality. Use of the hoof boots on the horse, as well as soiling and signs of use, will in any case lead to a loss in value of the goods. In the cases mentioned, this amounts to the amount of the rental fee for test shoes with soiled return, i.e. € 35.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

If hoof boots are damaged by improper use by the customer or by his animals (such as horses, dogs by biting, stepping on them, etc.), this leads to an exclusion of the right of withdrawal.

 Right of withdrawal for buyers outside the European Union

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

A sample withdrawal form will be sent to you with the purchase confirmation email.